Privacy & Cookies Policy
Effective Date: 29th April 2025
Last Updated: 28th April 2025
The Coffee Cart Company Ltd (“we”, “us”, “our”) is committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This policy explains how we handle your personal information when you engage with us, whether online, by phone, email, or in person.
1. Introduction
We want our services, sites, and digital platforms to be safe and enjoyable environments for everyone. This Privacy Policy outlines:
– What personal information we collect
– How we use your personal data
– When and why we may contact you
– Whether we share your information
– Your rights and choices
– Our use of cookies and how you can control them
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
2. Who We Are
The Coffee Cart Company Ltd
Registered office: Unit P, Three Mills Trading Estate, Old School Lane, Hereford, HR1 1EX
Email: [email protected]
Website: www.coffeecartcompany.co.uk
3. What Information We Collect
We may collect and process the following personal information:
– Contact Information – name, email address, phone number, postal address
– Demographic Information – age or date of birth
– Account Details – login credentials, preferences, purchase history
– User Content – comments, posts, and messages submitted to our platforms
– Marketing Preferences – how you’d like to hear from us
– Technical Data – IP address, browser type, device ID, cookies, and browsing activity
– Sensitive Information – only with explicit consent (e.g. dietary or accessibility needs)
You may provide this information when:
– Signing up to our newsletter or services
– Entering a competition or promotion
– Completing a survey
– Contacting us directly
– Using our websites or social media
4. How We Use Your Information
We use your data to:
– Provide services and support
– Respond to enquiries
– Manage competitions, promotions, or surveys
– Send service updates
– Personalise your experience
– Analyse and improve services
– Ensure compliance with our terms
We will only send marketing communications if you have explicitly consented to receive them.
5. When We Might Contact You
We may contact you:
– For service updates or reminders
– Following a message, entry, or feedback
– To invite you to surveys or research
– For marketing (if consent given)
You can opt out at any time via “unsubscribe” or by emailing [email protected].
6. Sharing Your Information
We do not sell your personal information.
We may share data:
– With trusted third-party providers (e.g. IT, analytics)
– When required by law
– To prevent illegal or harmful activity
– With regulatory or enforcement bodies if necessary
7. Behaviour and Content Guidelines
If you post or send offensive or illegal content, we may use your data to stop the behaviour. We may also report you to relevant authorities if needed.
8. Children Under 16
If you are under 16, please get permission from a parent or guardian before giving us your personal data.
9. Data Retention
We keep personal data only as long as necessary:
– To provide requested services
– For legal or reporting obligations
– As specified in agreements
User content is stored only while relevant or in use.
10. Your Rights
Under UK GDPR, you have the right to:
– Access your personal data
– Request correction of inaccurate or incomplete data
– Request deletion (in certain circumstances)
– Object to or restrict processing
– Withdraw consent at any time
– Lodge a complaint with the Information Commissioner’s Office (ICO)
To make a request, email: [email protected]. We may charge a £10 fee and require proof of identity (e.g. two forms of ID).
11. International Use
Our website is operated in the UK. If you are accessing it from outside the UK, please note that your information will be processed according to UK law. Local terms may take precedence if applicable.
12. Cookies & Tracking Technologies
a. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us:
– Recognise returning visitors
– Tailor content to your preferences
– Analyse traffic and performance
– Improve website functionality
b. Types of Cookies We Use
We use Iubenda to manage cookies:
– Essential cookies – required for site operation
– Performance cookies – help us analyse usage (e.g. Google Analytics)
– Functionality cookies – remember settings like region
– Targeting cookies – show relevant ads/content via third parties
c. Managing Cookies
You can manage or block cookies via your browser settings. Some website features may not work correctly without them. Check your browser’s Help menu for guidance.
d. Third-Party Cookies
We may feature embedded content from platforms like YouTube, Instagram, or Google Maps. These may set their own cookies. We recommend reviewing their privacy policies directly.
Contact Us
If you have any questions about this policy or your data, please contact:
Email: [email protected]
Address: The Coffee Cart Company Ltd, Unit P, Three Mills Trading Estate, Old School Lane, Hereford, HR1 1EX