Shift Leader

April 18, 2024

At the Coffee Cart Company, our passion extends beyond just coffee; it’s about creating memorable experiences for both our customers and our community. We strive to ensure that every individual who walks into our coffee shops feels not only welcome but also genuinely happy.

Throughout the year, we curate unique experiences that delight and surprise our customers. From seasonal menus that capture the essence of each season to festive celebrations like our Christmas igloos and hot dog shack, we’re always finding new ways to bring joy to our customers’ lives. And let’s not forget about our delightful gelato ice cream and delicious waffles, perfect treats to complement any coffee experience.

Our Shift Leaders play a crucial role in fostering the vibrant culture within our cafes. If you find joy in serving customers and embody qualities such as responsibility, trustworthiness, and a strong team spirit, then you may be the ideal fit for this role. At the Coffee Cart Company, we place a high value on teamwork, recognising that collaboration is essential to achieving our collective goals and ensuring the satisfaction of our customers. If you’re passionate about delivering exceptional service and thrive in a collaborative environment, we encourage you to consider joining our team as a Shift Leader. Together, let’s continue to create memorable experiences and spread joy in every cup.

Being a trained barista would be an advantage in this role however here at the Coffee Cart Company, we provide comprehensive barista training to all our café staff, along with thorough instruction in processes and equipment operation. With our guidance and support, you’ll quickly develop into a highly skilled barista, capable of delivering exceptional coffee experiences to our customers.

To thrive in this role, you should have a minimum of two years of experience working in a café environment, coupled with a strong background in customer service.

Shift Leader

The Shift Leader plays a pivotal role in ensuring the smooth functioning of daily operations within our stores. Their responsibilities include:

  • The Key holder: Opening and closing the store, ensuring all procedures are followed for security and operational readiness.
  • Conducting morning coffee checks: Verifying quality and consistency, ensuring customer satisfaction.
  • Possessing strong coffee knowledge: To guide staff and assist customers with product selection and inquiries.
  • Collaborating closely with head baristas: To mentor and support their development, fostering a strong team dynamic.
  • Customer Care: Handling customer inquiries, complaints, and special requests to ensure a positive customer experience.
  • Adherence to Policies and Procedures: Ensuring adherence to company policies and procedures, including hygiene and safety standards.
  • Ongoing commitment to training: Assisting with training and development initiatives to improve staff skills and performance.
  • Collaborating with the management team: To address operational challenges and implement solutions.
  • Performing cash handling duties: Including opening and closing tills and reconciling cash registers.
  • Taking on leadership roles: During peak periods or in the absence of higher management to maintain smooth operations and uphold service standards.
  • Acting Responsibly: Responding promptly to any emergencies or incidents that may arise during the shift.
  • Maintaining Clean workstations: Maintaining a clean and organised work environment to uphold brand standards and hygiene regulations.

Overall, the shift leader plays a crucial role in driving operational excellence, fostering a positive work culture, and delivering exceptional service to our customers.

Experience Required for the role:

  • Coffee Shop experience: 2 years (required)
  • customer service: 3 years (preferred)

By excelling in these areas, you will play a pivotal role in upholding the Coffee Cart Company’s commitment to excellence in every cup served and ensuring an unforgettable coffee experience for our customers.

Job Types: Full-time, Permanent

Pay: £21,000.00-£25,000.00 per year

Expected hours: 40 hrs per week

Benefits:

  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Store discount

Schedule:

  • 8 hour shift
  • Day shift
  • Weekend availability

Ability to commute/relocate:

  • Hereford: reliably commute or plan to relocate before starting work (required)

Experience:

  • Coffee Shop: 2 years (required)
  • Hospitality: 3 years (required)

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